Natural ring 925 silver tanzanite size 15.5 2
Natural ring 925 silver tanzanite size 15.5 2

€68.88

Regular price: €114.80

Lowest price: €68.88
pcs
Natural ring 925 23.9ct lemon quartz size 18
Natural ring 925 23.9ct lemon quartz size 18

€175.11

Regular price: €291.86

Lowest price: €175.11
pcs
Silver ring  nano cubic zirconia size 13.5 925 AAA
Silver ring nano cubic zirconia size 13.5 925 AAA

€52.94

Regular price: €88.24

Lowest price: €52.94
pcs
Silver bracelet with natural tourmalines 925
Silver bracelet with natural tourmalines 925

€159.18

Regular price: €265.30

Lowest price: €159.18
pcs
Ring 925 silver Swiss Blue Topaz size 16.5
Ring 925 silver Swiss Blue Topaz size 16.5

€40.55

Regular price: €67.58

Lowest price: €40.55
pcs
Ring natural 925 silver sapphires Songea size 12 2
Ring natural 925 silver sapphires Songea size 12 2

€52.94

Regular price: €88.24

Lowest price: €52.94
pcs
Silver bracelet with natural sapphires 925 Songea 13
Silver bracelet with natural sapphires 925 Songea 13

€150.33

Regular price: €250.54

Lowest price: €150.33
pcs
Green Sapphires Songea Padparadscha earrings 13
Green Sapphires Songea Padparadscha earrings 13

€136.16

Regular price: €226.93

Lowest price: €136.16
pcs
Ring (925), sapphires tourmaline flowers, size 13
Ring (925), sapphires tourmaline flowers, size 13

€67.11

Regular price: €111.85

Lowest price: €67.11
pcs
Crab figurine carved  smoky quartz stone
Crab figurine carved smoky quartz stone

€300.83

Regular price: €501.38

Lowest price: €275.76
pcs
Silver necklace natural amethyst cubic zirconia 7
Silver necklace natural amethyst cubic zirconia 7

€51.17

Regular price: €85.29

Lowest price: €51.17
pcs
Silver ring, natural topaz, heart size 11.5
Silver ring, natural topaz, heart size 11.5

€44.09

Regular price: €73.48

Lowest price: €44.09
pcs
Returns and complaints

Returns and complaints
Withdrawal from the contract
If

A) you are the consumer

or

B) you are a natural person and the contract you concluded with us after December 31, 2020 is directly related to your business activity, but is not of a professional nature

- in principle, you have the right to withdraw from a distance contract.

You can withdraw from the contract by submitting a declaration of withdrawal from the contract, e.g. by e-mail sent to the following address: shop@songea.pl

Return the returned item to us immediately to the following address: ul. Partyzantów 1, 32-005 Niepołomice, but not later than within 14 days from the date on which you rescinded the contract.

You can withdraw from the contract within 14 days.

The fourteen-day period for withdrawal from the contract begins:

for a contract in which we issue an item, being obliged to transfer its ownership - from taking possession of the item by you or a third party designated by you other than the carrier, and in the case of a contract that includes many items that are delivered separately, in batches or in parts - from taking possession of the last item, batch or part by you or a third party designated by you, other than the carrier,
for digital content - from the date of the contract.
To meet the deadline, it is enough to send a statement before its expiry.

Payments made by you, including the costs of delivering items on the terms set out in the regulations, will be refunded to you immediately, but not later than within 14 days from the date of receipt of the declaration of withdrawal from the contract.

We may withhold the reimbursement of the payment received from you until we receive the items back or you provide proof of sending them back, whichever occurs first.

Remember that you do not have the right to withdraw from a distance contract, among others in relation to the contract:

in which the subject of the service is a non-prefabricated item, manufactured according to your specification or serving to satisfy your individual needs,
in which the subject of the service is an item that deteriorates quickly or has a short shelf-life,
in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery,
in which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery
for the delivery of digital content that is not recorded on a tangible medium, if the performance began with your express consent before the deadline to withdraw from the contract and after informing you about the loss of the right to withdraw from the contract.

Detailed information on withdrawal from the contract can be found in our Sales Regulations.

Complaints
If you are a consumer, in the event that the goods purchased from us turn out to be defective, you have the right to make a complaint based on the warranty. It is best to submit a complaint to the e-mail address: shop@songea.pl or by post to the following address: ul. Partyzantów 1, 32-005 Niepołomice.

Defective goods should be sent to the following address: ul. Partyzantów 1, 32-005 Niepołomice

Due to the defect, you can request:

exchange of things for one free from defects,
defect removal,
or make a statement about:

lowering the price,
withdrawal from the contract - in the event of a material defect.
We are responsible to you for defects found within two years from the date of delivery of the item.

As a rule, you can file a complaint within one year of noticing the defect, but the time to file a complaint cannot end before the seller's liability period expires.

Consideration of your complaint (response to it) will take place within 14 days from the date we receive your complaint.

More information about the complaint can be found in our Terms and Conditions

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